Family Legacy Restoration – Revive Your Family Memories

FAQ

Q1: How do you ensure the safety of my irreplaceable family photos? A1: We treat every family photo as if it were our own precious heirloom. Physical photos are handled with archival gloves, scanned using museum-quality equipment, and insured during transit. Digital files are processed on secure, isolated systems with no internet connectivity during restoration work.

Q2: Can you restore extremely damaged photos that seem beyond repair? A2: We specialize in “impossible” restorations. Even photos with 50%+ damage, severe fading, or multiple tears can often be restored to beautiful condition. We’ve successfully restored century-old photos that families thought were lost forever.

Q3: Will the restored photo look natural or artificially enhanced? A3: Our philosophy is “restoration, not recreation.” We aim to return your photo to how it looked when it was first taken, preserving the authentic character, clothing, and features of your family members while removing damage and deterioration.

Q4: How long does the restoration process typically take? A4: Simple restorations (basic color correction, minor tear repair) take 5-7 business days. Complex restorations (extensive damage, missing areas) require 10-14 business days. Rush service available for urgent family events or memorial services.

Q5: What if I only have a small, low-quality photo to work with? A5: We can work miracles with tiny wallet photos, old Polaroids, or low-resolution images. Our advanced upscaling and detail reconstruction techniques can transform small, blurry photos into large, clear portraits suitable for framing.

Q6: Do you offer colorization services for black and white family photos? A6: Yes! We provide historically accurate colorization that researches period-appropriate clothing, backgrounds, and skin tones. We can also offer selective colorization (adding color to specific elements while keeping the classic B&W aesthetic).

Q7: Can you remove unwanted people or objects from family photos? A7: We can carefully remove distracting elements, but we approach alterations of family photos with extreme sensitivity. We’ll always discuss the cultural and emotional implications before making any changes to ensure we’re honoring your family’s memory appropriately.

Q8: What’s included in the different service packages? A8: All packages include basic restoration, but differ in complexity and extras. Revival handles simple damage, Renaissance includes advanced techniques and multiple format delivery, while Eternal offers comprehensive restoration with premium prints and archival storage consultation.

Q9: Do you work with photos from all cultures and time periods? A9: Absolutely! We’ve restored family photos from every continent and culture, from Victorian-era European portraits to traditional Asian wedding photos, African tribal ceremonies, and modern immigrant family pictures. Cultural sensitivity is central to our approach.

Q10: Can you restore photos of deceased family members for memorial services? A10: This is one of our most meaningful services. We understand the emotional importance of honoring departed loved ones and offer expedited service for memorial occasions. Many families tell us that seeing their loved one’s restored photo helps with the healing process.

Q11: What file formats will I receive, and are they suitable for printing? A11: You’ll receive high-resolution files in multiple formats: JPEG for sharing, PNG for digital display, and TIFF for professional printing. All files are optimized for large format printing up to poster size while maintaining exceptional quality.

Q12: Do you offer ongoing support for family photo preservation? A12: Yes! Every customer receives our “Family Photo Care Guide” with tips for properly storing and preserving photos. We also offer consultation services for organizing family photo archives and creating comprehensive family history displays.

Q13: Can you work with international customers? A13: We proudly serve families worldwide! Digital submissions are processed seamlessly regardless of location. For international physical photo shipping, we provide detailed packaging instructions and work with trusted international couriers to ensure safe transit.

Q14: What happens to my photos after restoration is complete? A14: Your privacy is paramount. All physical photos are returned via insured shipping. Digital scans and work files are permanently deleted from our systems after 90 days (unless you request extended archive storage). We never retain copies of your family photos.